Shipping & Return

NOTICE: 
Products are printed after ordering, it's not available in store, Refunds or exchanges aren't allowed. We are not responsible for items damaged in shipping.
Change ( size of items, shipping address, email address, customer’s name) and Cancellation requests are only allowed within 24 hours from the time that the order was placed. After 24 hours have elapsed, no order modifications are allowed.

Tracking Number Policy

We notify you about the tracking number availability in the order confirmation email after a customer has successfully placed an order.

Tracking numbers will be made available after an order has been processed within the following wait times for each product listed below:

  • Pillow Covers: 5-7 days after order processing.
  • Cloth Tote Bags: 5-7 days after order processing.
  • Crew Socks: 5-7 days after order processing.
  • Leather Tote Bags: 5-7 days after order processing.
  • Shoulder Handbags: 5-7 days after order processing.
  • Canvas Saddle Bags: 6-8 days after order processing.
  • Canvas Shoes: 6-8 days after order processing.
  • Slipon Shoes: 5-7 days after order processing.
  • Crew Socks: 2-4 days after order processing.
  • Sneakers: 5-7 days after order processing.
  • Womens Casual Shoes: 5-7 days after order processing.
  • Slippers: 5-7 days after order processing.
  • Backpack: 5-7 days after order processing.
  • High Heels: 7-9 days after order processing.
  • Bedding: 5-7 days after order processing.
  • Faux Fur Boots: 5-7 days after order processing.

Tracking numbers will be automatically sent to customers via the email provided in their order in accordance with the above waiting times

Recommended Tracking Websites

www.17track.net/en for international orders

https://tools.usps.com/go/TrackConfirmAction_input  for U.S. orders.

Tracking Number Delivery For Customers

The following are the maximum number of days for tracking numbers to be provided to you after your order is processed

  • Pillow Covers: 7 days after order processing.
  • Cloth Tote Bags: 7 days after order processing.
  • Crew Socks: 7 days after order processing.
  • Leather Tote Bags: 7-10 days after order processing.
  • Shoulder Handbags: 7-10 days after order processing.
  • Canvas Saddle Bags: 7-10 days after order processing.
  • Canvas Shoes: 7-10 days after order processing.
  •  Slipon Shoes: 5-7 days after order processing.
  •  Crew Socks: 2-4 days after order processing.
  •  Sneakers: 5-7 days after order processing.
  •  Womens Casual Shoes: 5-7 days after order processing.
  •  Slippers: 5-7 days after order processing.
  •  Backpack: 5-7 days after order processing.
  •  High Heels: 7-9 days after order processing.
  •  Bedding: 5-7 days after order processing.

Delivery time guarantees for orders placed during the months of November and December will only apply to orders using Express Line Shipping products. All other orders placed with standard shipping will not be eligible for replacement or refund until 60 days has elapsed.

If you hasn’t received a tracking number and it has exceeded the maximum number of days after the order was processed, you may request a refund or request to have the order resent (NOTE: Reshipment times are the same as regular orders).

If a tracking number is not showing tracking data and it has been more than 10 days since the order was processed you also may request a refund or request to have the order be re-sent (NOTE: Reshipment times are the same as regular orders).

If a tracking number shows as delivered and you claims you never received the package: The items were successfully delivered to the address you provided. We would recommend they contact the local courier where it was delivered or try to reschedule another delivery attempt. No replacements or refunds will be issued on items that show as successfully delivered. We are not liable for incorrect address information provided by you or missed delivery attempts by couriers.

For International orders with no final destination tracking: if you claim you never your their order, We will resend or refund the order after 45 days has elapsed.

Delivery Time Estimates By Product:

Delivery time guarantees for orders placed during the months of November and December will only apply to orders using Express Line Shipping products. All other orders placed with standard shipping will not be eligible for replacement or refund until 60 days has elapsed.

Pillow Covers

Production Time: 2-4 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries pillow orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other international pillow orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

Cloth Tote Bags

Production Time: 2-4 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries cloth tote orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other international cloth tote orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

Leather Tote Bags and Handbags

Production Time: 4-6 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries bag orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other international bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

Crew Socks

Production Time: 2-4 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries crew sock orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other international crew sock orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

Canvas Saddle Bags

Production Time: 5-7 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries bag orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other international bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

Canvas Shoes

Production Time: 5-7 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries shoe orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other International shoe orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment

Delivery Time Guarantees

US Orders and Orders Shipped With EMS

If an order has not been successfully delivered and it has been more than 45 days since the order was processed you may request a refund or have the order resent free-of-charge.

All Other International Orders

If an order has not been successfully delivered and it has been more than 60 days since the order was processed you also may request a refund or have the order resent free-of-charge.

Delivery Time Disclaimers

The 45 day refund policy may be nullified or extended due to random events such as adverse weather conditions, political unrest, or postal worker labor disputes that may impact various delivery locations.

Order Modification Policy

Change and Cancellation requests are only allowed within 24 hours from the time that the order was placed. After 24 hours have elapsed, no order modifications are allowed.

If a customer needs to change an order within the 24-hour allowable time frame, We will be able to assist with the following scenarios:

Removing items from an order

Change of shipping address

Change of email address

Change of customer’s name

If a customer wants to change a variant or add more items to an order this is not possible.

Refund Policy

Items Damaged or Poor Quality

If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. We  will replace any items damaged or poor-quality at no additional cost.  We are not responsible for items damaged in shipping.

Wrong Product Shipped/Missing Items

If we ship the wrong product to you, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.

 

Package Returned To Sender – Correct Address

If a package is returned to sender by the shipping courier, We will reship the package to you for free after an address verification is complete. All returned to sender orders will be destroyed by the courier or we will be charged for another custom tax, duties and another shipping fee once we confirm to ship it back to our production facility.

If a package is returned to the sender by the shipping courier for the second time, We will reship the package to customer for a fee of 50% from the Order Cost and will be collected through PayPal Payment Request.

Package Returned To Sender – Missed Delivery Attempts

All missed delivery attempt orders that got returned to Sender who received notification from ours or from the carrier to contact them for a delivery arrangement will only be compensated with 50% Refund Credit.

Package Returned To Sender – Change Address

If a package is returned to sender due to an Address Change and would like to reship the order to the new Address, we will do it with a fee of 50% from the Order Cost.

Package Returned To Sender – Wrong Address

If a package is returned to sender due to wrong Address Information, we will not be held liable and compensation will not be granted by any form.

Lost Order – Wrong Address

We will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.

Used Items and Term Limits

Items in used condition are not eligible for refunds or exchanges. New and unused items that have been sucessfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.

Refund Term Limits

Refund and exchange claims will only be accepted within 75 days of order processing.