Copyright @ MyCatee
Size Chart:

✔️High quality: We are proud to say that we only supply our customers with high-quality products and delicate designs in every detail.
✔️Keep up with trends: We provide various trendy products and update new collections every single day to make sure that you have the best shopping experience in our store.
✔️Satisfaction guaranteed: We are sure that you will be totally satisfied with each item you buy from our store. Otherwise, if you are disappointed for any matters, we are willing to help you anytime and make it right.
✔️Easy return: In the case that you are not happy with any items you buy, please note that you should contact us via mycatee.com. For sure that we will make an exchange or replacement if requested.
✔️Ordering from Okinawa Catee is 100% safe and secure so you can rest easy. Your personal details are never shared, sold or rented to anyone either.
NOTICE:
Products are printed after ordering, it's not available in store, Refunds or exchanges aren't allowed. We are not responsible for items damaged in shipping.
Change ( size of items, shipping address, email address, customer’s name) and Cancellation requests are only allowed within 24 hours from the time that the order was placed. After 24 hours have elapsed, no order modifications are allowed.
Tracking Number Policy
We notify you about the tracking number availability in the order confirmation email after a customer has successfully placed an order.
Tracking numbers will be made available after an order has been processed within the following wait times for each product listed below:
Tracking numbers will be automatically sent to customers via the email provided in their order in accordance with the above waiting times
Recommended Tracking Websites
www.17track.net/en for international orders
https://tools.usps.com/go/TrackConfirmAction_input for U.S. orders.
Tracking Number Delivery For Customers
The following are the maximum number of days for tracking numbers to be provided to you after your order is processed
Delivery time guarantees for orders placed during the months of November and December will only apply to orders using Express Line Shipping products. All other orders placed with standard shipping will not be eligible for replacement or refund until 60 days has elapsed.
If you hasn’t received a tracking number and it has exceeded the maximum number of days after the order was processed, you may request a refund or request to have the order resent (NOTE: Reshipment times are the same as regular orders).
If a tracking number is not showing tracking data and it has been more than 10 days since the order was processed you also may request a refund or request to have the order be re-sent (NOTE: Reshipment times are the same as regular orders).
If a tracking number shows as delivered and you claims you never received the package: The items were successfully delivered to the address you provided. We would recommend they contact the local courier where it was delivered or try to reschedule another delivery attempt. No replacements or refunds will be issued on items that show as successfully delivered. We are not liable for incorrect address information provided by you or missed delivery attempts by couriers.
For International orders with no final destination tracking: if you claim you never your their order, We will resend or refund the order after 45 days has elapsed.
Delivery Time Estimates By Product:
Delivery time guarantees for orders placed during the months of November and December will only apply to orders using Express Line Shipping products. All other orders placed with standard shipping will not be eligible for replacement or refund until 60 days has elapsed.
Pillow Covers
Production Time: 2-4 Days
EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)
EMS Countries pillow orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.
Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)
Other international pillow orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.
Cloth Tote Bags
Production Time: 2-4 Days
EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)
EMS Countries cloth tote orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.
Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)
Other international cloth tote orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.
Leather Tote Bags and Handbags
Production Time: 4-6 Days
EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)
EMS Countries bag orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.
Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)
Other international bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.
Crew Socks
Production Time: 2-4 Days
EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)
EMS Countries crew sock orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.
Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)
Other international crew sock orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.
Canvas Saddle Bags
Production Time: 5-7 Days
EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)
EMS Countries bag orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.
Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)
Other international bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.
Canvas Shoes
Production Time: 5-7 Days
EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)
EMS Countries shoe orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.
Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)
Other International shoe orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment
Delivery Time Guarantees
US Orders and Orders Shipped With EMS
If an order has not been successfully delivered and it has been more than 45 days since the order was processed you may request a refund or have the order resent free-of-charge.
All Other International Orders
If an order has not been successfully delivered and it has been more than 60 days since the order was processed you also may request a refund or have the order resent free-of-charge.
Delivery Time Disclaimers
The 45 day refund policy may be nullified or extended due to random events such as adverse weather conditions, political unrest, or postal worker labor disputes that may impact various delivery locations.
Order Modification Policy
Change and Cancellation requests are only allowed within 24 hours from the time that the order was placed. After 24 hours have elapsed, no order modifications are allowed.
If a customer needs to change an order within the 24-hour allowable time frame, We will be able to assist with the following scenarios:
Removing items from an order
Change of shipping address
Change of email address
Change of customer’s name
If a customer wants to change a variant or add more items to an order this is not possible.
Refund Policy
Items Damaged or Poor Quality
If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. We will replace any items damaged or poor-quality at no additional cost. We are not responsible for items damaged in shipping.
Wrong Product Shipped/Missing Items
If we ship the wrong product to you, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.
Package Returned To Sender – Correct Address
If a package is returned to sender by the shipping courier, We will reship the package to you for free after an address verification is complete. All returned to sender orders will be destroyed by the courier or we will be charged for another custom tax, duties and another shipping fee once we confirm to ship it back to our production facility.
If a package is returned to the sender by the shipping courier for the second time, We will reship the package to customer for a fee of 50% from the Order Cost and will be collected through PayPal Payment Request.
Package Returned To Sender – Missed Delivery Attempts
All missed delivery attempt orders that got returned to Sender who received notification from ours or from the carrier to contact them for a delivery arrangement will only be compensated with 50% Refund Credit.
Package Returned To Sender – Change Address
If a package is returned to sender due to an Address Change and would like to reship the order to the new Address, we will do it with a fee of 50% from the Order Cost.
Package Returned To Sender – Wrong Address
If a package is returned to sender due to wrong Address Information, we will not be held liable and compensation will not be granted by any form.
Lost Order – Wrong Address
We will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.
Used Items and Term Limits
Items in used condition are not eligible for refunds or exchanges. New and unused items that have been sucessfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.
Refund Term Limits
Refund and exchange claims will only be accepted within 75 days of order processing.